Many users often face QuickBooks error 15215 while trying to update payroll to the latest tax table in the QuickBooks Desktop application. The error prompt abruptly appears on the user’s computer screen with an error message, which displays, “Unable to verify digital signature.” Usually, such an update error happens when multiple applications with high bandwidth demand are running on the computer, due to which QuickBooks Desktop payroll gets interrupted from making a connection to the update server. Restarting the computer might resolve the error for some users, but it’s not the troubleshooting solution that a user can consider every time. With this post, we will discuss the reasons that can prompt error 15215 and all the best troubleshooting solutions that you can implement to get over it.

 

Looking for troubleshooting assistance to resolve QuickBooks error 15215? If yes, don’t hesitate to reach the QuickBooks error support team at (844)-888-4666 and get assisted instantly.

 

What causes QuickBooks error code 15215?

Down below, we have mentioned all the possible reasons that can trigger QuickBooks error code 15215 while trying to download payroll latest updates, such as:

You might not have been using the administrator account to run QuickBooks Desktop. Incorrect Internet Explorer security settings might be blocking QuickBooks Desktop from reaching the update server. Any security application installed on the computer might be preventing QuickBooks from downloading the payroll updates.

What should you do to resolve QuickBooks error 15215?

Solution 1) Run the QuickBooks Desktop application using the administrator account 

On the keyboard, press the Windows key to open the Start menu. Type “QuickBooks Desktop” into the search column and then right-click the QuickBooks Desktop version that is displaying the update error. Choose the Run as administrator option. If prompted, type in the administrator password of QuickBooks. 

Solution 2) Make correction to the Internet Explorer security settings

Open the Internet Explorer browser. Click on the Tools menu (the Gear icon located at the top-right corner of the window) From the drop-down menu, choose the Internet Option options. Go to the Advanced tab. Under the Settings section, look for the Use TLS1.0 checkbox and checkmark it. Now, make sure to clear the Use TLS 1.1 and Use TLS 1.2 checkboxes. Click on the OK button to close the Internet Options window. On the keyboard, press Alt + F4 keys to close down the Internet Explorer browser. Restart the computer. At last, open the QuickBooks Desktop application and try to update payroll to the latest tax table.

 Solution 3) Use the Windows Selective Startup mode to update payroll to the latest tax table

On the keyboard, press Windows + R keys to open the Run command window. In the Run dialog box, type “msconfig” and then click on the OK button to open the System Configuration Utility window. Choose the Selective Startup option and then uncheck the Load Startup Items checkbox. Click on the OK button to save the changes you have just made. When prompted, restart the computer. Open the QuickBooks Desktop application and try to update payroll to the latest tax table.

Conclusion:

Even after following all the troubleshooting solutions mentioned in the post, if you are unable to resolve QuickBooks error 15215, then the Windows Firewall might be blocking QuickBooks Desktop from accessing the network. Our recommendation for you is to manually create Windows Firewall exceptions for QuickBooks programs and see whether this resolves the error or not. For additional troubleshooting assistance, you can contact the QuickBooks error support team by dialing our toll-free number (844)-888-4666.