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NEW QUESTION 26
Which expense is aN operating expense (OPEX)?

A. softwareB. office improvementsC. payrollD. computer equipment

Answer: C

 

NEW QUESTION 27
Which two outcomes are the goals of the initial customer meeting to onboard the customer into customer success? (Choose two.)

A. confirmation of customer business outcomesB. scheduling of Quarterly Success ReviewC. agreement of key stakeholdersD. completion of customer trainingE. review of product roadmap

Answer: A,B

 

NEW QUESTION 28
What is a key driver that is creating the need for customer success?

A. subscription economyB. financial resourcesC. advanced specializationsD. portfolio management

Answer: B

 

NEW QUESTION 29
Which type of KPl is of the most interest to Customer Success?

A. business KPIs that define progress to the Business OutcomeB. IT services KPIs for operationsC. OPEX KPIs that define the operational costs of the companyD. sales KPIs for revenue generation

Answer: A

 

NEW QUESTION 30
Refer to the exhibit.

Which initial action does a Customer Success Manager take?

A. inform the Sales Account Manager to position a new version of licenses types B and D with additional features.B. Run analysis on all the license types used by the customer on all platforms.C. Share the report with the customer point of contact for license types B and D 3nd determine causes.D. Provide trending information on license types B and D and share with all stakeholders.

Answer: A

 

NEW QUESTION 31
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