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NEW QUESTION 45
Partner admin contacts have access to the data of both their partner accounts and customer accounts.
Answer: B
Explanation:
Reference:
customer-service-management/reference/r_RolesInstalledWithCustomerService.html
NEW QUESTION 46
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
Answer: B
Explanation:
Reference:
customer-service-management/concept/c_ContractsAndEntitlements.html
NEW QUESTION 47
Contextual Search framework is used for providing Knowledge search results in which of these scenarios?
Answer: D
NEW QUESTION 48
ACME corporation wants to use ServiceNow CSM for supporting their customers through Twitter. What CSM entity would you recommend ACME to store the customer's Twitter profile details?
Answer: A
NEW QUESTION 49
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