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NEW QUESTION 52
Which sequence should be followed while starting ECE?

A. Services server, Message server, File server, Database server, Application serverB. Services server, Message server, Database server, File server, Application serverC. No mandatory sequence is neededD. Services server, File server, Database server, Message server, Application server

Answer: A

 

NEW QUESTION 53
Which information in ECE allows administrators to set up working and non-working hours and days for employees in their department?

A. Administrative scriptB. Time of dayC. Business hoursD. Business calendars

Answer: D

 

NEW QUESTION 54
What are two ways the agent SSO functions in the ECE/CCE environment? (Choose two.)

A. Unified CCE agents configured for SSO in Unified CCE can now access the ECE gadget in Cisco Finesse, but they have to input their credentials.B. SS0 allows administrators to check the status of agent and supervisor performance.C. SS0 allows agents, supervisors, and administrators to provide CCE credentials once and be authenticated across multiple disparate applications.D. SS0 is not enabled by default; configuration is necessary.E. Unified CCE agents who are not configured for SSO in Unified CCE are not allowed to access the ECE gadget within Cisco Finesse.

Answer: A,C

 

NEW QUESTION 55
Where are queue permissions automatically assigned and unable to be changed when picking, pulling, and transferring activities?

A. EECEB. ServiceC. PartitionD. UCCE

Answer: B

 

NEW QUESTION 56
Which product allows wait messages to be displayed with dynamic text to customers while chat and call requests are processed?

A. Dynamic Run Application Script RequestB. Dynamic Expanded Call Context VariableC. Call variable on email/chat gadgetD. Dynamic Expected Wait Time Variable

Answer: C

 

NEW QUESTION 57
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