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NEW QUESTION 30
What are the two benefits of using field service lightning apps instead of Salesforce mobile apps?
Choose 2 answers

A. Agents view of upcoming service appointmentB. Offline access to flowC. Native customer signature captureD. Customized navigation menu

Answer: B,C

 

NEW QUESTION 31
Northern Trail Outfitters (NTO) wants to improve customer satisfaction by setting expectations around upcoming appointments.
When designing the Customer Service Representative's user interface, in most cases, which two fields should be shared with the customer about an upcoming appointment?
Choose 2 answers

A. Scheduled StartB. Arrival Window EndC. Scheduled EndD. Arrival Window Start

Answer: B,D

 

NEW QUESTION 32
AW Computing uses a private record access model in the sales, support, and field service organizations.
How should the system administrator ensure that the technicians have the appropriate access to the service appointments dispatched to them?

A. Configure a sharing rule to share dispatched service appointments with the assigned resource.B. Enable the sharing features in the Field Service settings in the Setup menu.C. Create a process to change the owner of the service appointment to the assigned technician.D. Create a user territory for the technicians' primary and secondary territories.

Answer: D

 

NEW QUESTION 33
A customer wants return a defective product instead of scheduling service appointment How should this product be tracked in field service lightning?

A. Create return order and return order line itemB. Create a product request and product request line itemC. Create a work order and work order lineD. Create a return order and relate it to the product

Answer: A

 

NEW QUESTION 34
Universal containers wants to track when technicians need to visit a customer site multiple times to resolve an issue.
How should a consultant configure this using a single work order?

A. Create a new work order line item for each site visit.B. Create a new service appointment for each site visit.C. Create a new product consumed for each site visit.D. Create a new child work order for each site visit.

Answer: B

 

NEW QUESTION 35
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