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NEW QUESTION 24
What is the purpose of a Catalog Item variable?

A. Allows the customer to ask a questionB. Opens a chat session with customer supportC. Provides hint to the user on the fieldD. Allows the customer or consumer to qualify their answer

Answer: D

Explanation:
Explanation

 

NEW QUESTION 25
In the Customer Service Management space, what does the term asset management mean?

A. Tracking products or services customers are usingB. Tables in the Asset applicationC. A set of business activities and processes used to track assetsD. Financial, contractual and inventory information of assets

Answer: D

 

NEW QUESTION 26
Cost Information on cases is available as part of the Performance Analytics Content Pack for Customer Service.

A. FalseB. True

Answer: B

Explanation:
Explanation/Reference: https://docs.servicenow.com/bundle/london-customer-service-management/page/product/ customer-service-management/task/view-csm-executive-dashboard.html

 

NEW QUESTION 27
What is required to synchronize fields from a parent to a child case(s)?

A. No action required, this is a standard Customer Service Management featureB. The role of sn_customerservice.customer_case_manager must be assignedC. The advanced plugin (com.sns.pa.customer_service_advanced) needs to be activatedD. Major Issue Management needs to be installed and certain properties enabled

Answer: A

Explanation:
Explanation

 

NEW QUESTION 28
......

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