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Download Certified Implementation Specialist - IT Service Management Exam Dumps
NEW QUESTION 26
What is the optimal technique a developer should use to programmatically retrieve Global Picklist options in a Test Method?
Answer: B
NEW QUESTION 27
ServiceNow is very flexible platform. Therefore, it is encouraged to customize ITSM processes to match any requirements from the customer.
Answer: A
Explanation:
Explanation
Technical staff should keep quality attributes in mind when considering stakeholder desires and requirements.
NEW QUESTION 28
Which two types of data can a sales representative access from the Forecasts tab when using Collaborative Forecasts? (Choose two.)
Answer: C,D
NEW QUESTION 29
In Problem Management, which element must be edited to modify the field mappings when Knowledge Articles are generated from ACTIVE Problem records?
Answer: A
Explanation:
Explanation
https://[INSTANCE].service-now.com/nav_to.do?uri=sys_script.do?sys_id=877c97b80a0a3c740147ca0a461265 BR Name: "Problem Create Knowledge" BR Condition:
current.problem_state.changesTo(4) && current.knowledge == true
BR Script (snip):
function submitDirect() {
var kb = new GlideRecord("kb_knowledge");
kb.source = current.sys_id;
kb.short_description = current.short_description;
kb.sys_domain = current.sys_domain;
kb.text = current.work_notes.getHTMLValue();
kb.workflow_state = 'draft';
kb.kb_knowledge_base = gs.getProperty("glide.knowman.task_kb", "dfc19531bf2021003f07e2c1ac0739ab"); kb.insert();
NEW QUESTION 30
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