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NEW QUESTION 36
An IT department is able to rapidly develop services that meet functional requirements. However overall satisfaction with these services is low.
Which is the BEST way to start working on developing new services while addressing issues faced by the IT department?

A. Develop a clear set of system requirements and track each of them from start to finish to ensure that the delivered service meets the stated requirementsB. Involve senior management as early as possible to define requirements and help with 'organizational change management' to ensure successful implementation of the serviceC. Develop a clear understanding of the customers' intended goals and expectations, and track each of them from start to finish to ensure that the service supports the required outcomesD. Assess and improve capabilities of IT teams prioritizing areas that are required to deliver the service in a way that meets customer expectations

Answer: C

 

NEW QUESTION 37
A service provider is in a partnership relationship with a service consumer. The services provided are complex with new functionality and improvements constantly being developed using agile methods.
Which is the BEST approach for validating service value?

A. Work together to identify methods of checking service value and check that value propositions are still validB. Regularly perform user satisfaction surveys and an analysis of the costs and risks removed from the service consumerC. Produce service level reports and an analysis of the cost and risks of service deliveryD. Perform ad-hoc service reviews and produce reports of service outputs

Answer: B

 

NEW QUESTION 38
Which can act as an operating model for an organization?

A. The service value chainB. The four dimensions of service managementC. Continual improvementD. The ITIL guiding principles

Answer: A

 

NEW QUESTION 39
In service relationships what is a benefit of identifying consumer roles?

A. It enables effective stakeholder managementB. It provides shared service expectationsC. It enables a common definition of valueD. It removes constraints from the customer

Answer: A

 

NEW QUESTION 40
The CIO of a large multi-national organization has noticed that the whole IT department are performing poorly. The CIO is committed to changing the behaviour patterns of their staff to improve performance across the whole IT department.
Which of the following will BEST help to improve staff behaviour?

A. Implementing CI/CD toots to deploy software quicklyB. Comparing the cost of delay' between work items to ensure that financially valuable work is prioritizedC. Running safe to fail experiments that provide learning opportunitiesD. Adopting Kanban boards to visualise the flow of work across software development teams

Answer: C

 

NEW QUESTION 41
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