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NEW QUESTION 23
Which two role types have access to CUIC reporting objects maintained through a system of Roles and Permissions? (Choose two.)

A. Security AdministratorB. Security Configuration DesignerC. Dashboard AdministratorD. Report DesignerE. Report Definition Designer

Answer: A,E

 

NEW QUESTION 24
Which two types of scripts can be created with the Script Editor? (Choose two.)

A. Routing ScriptsB. Call Studio ScriptsC. Call Flow and Call Control ScriptsD. Tenant ScriptsE. Administrative Scripts

Answer: B,E

 

NEW QUESTION 25
Which two functionalities should a Contact Center typically be provided? (Choose two.)

A. Routing ProtocolsB. IVR and QueuingC. SurveysD. Skill-Based RoutingE. TCP/IP

Answer: B,D

 

NEW QUESTION 26
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

A. average queue timeB. productivityC. customer satisfactionD. costE. call abandon rateF. customer expectations

Answer: E,F

 

NEW QUESTION 27
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

A. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.B. Configure Business Hours under Organizational Setup > Departments under CCE AdminC. Configure an IF node in ICM script editorD. Configure Business Hours under Organizational Setup > Business hours under CCE AdminE. Configure set variable in ICM script editor

Answer: A,D

 

NEW QUESTION 28
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