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NEW QUESTION 34
Which CSM Configurable Workspace feature enables agents to quickly view records in the contextual side panel without switching tabs?
Answer: C
NEW QUESTION 35
Which of the following are channels? (Choose two.)
Answer: C,D
Explanation:
Reference:
customer-service-management/concept/configure-csm-omni-channel.html
NEW QUESTION 36
What is the equivalent of NOT selecting any group, when configuring multiple active configurations of OpenFrame?
Answer: B
NEW QUESTION 37
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
Answer: B
NEW QUESTION 38
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