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NEW QUESTION 32
From a service provider's perspective, is the following a product or an asset?
A cable modem model that the service provider sells.
Answer: A
Explanation:
Explanation
NEW QUESTION 33
Access to a Knowledge base or Article can be restricted based on a customer's assets and the product models using which of the following? (Choose two.)
Answer: B,D
NEW QUESTION 34
What is required to enable the Follow the sun field on the Customer Service Case form?
Answer: D
Explanation:
Reference:
customer-service-management/reference/r_CustomerServiceCaseForm.html
NEW QUESTION 35
Which one is NOT a dependency for the Customer Service Plugin?
Answer: C
NEW QUESTION 36
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