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NEW QUESTION 53
Your customer has created a new script and deployed it to the agents in the call center within incident workflows. However, the script hangs on execution.
Identify two reasons for this.

A. The agents are not able to get to the pages where they can end the script.B. No return events are listed in the incident workflow for the script to use.C. The script beginning and ending buttons are not enabled for the script pages.D. No exit or finished event is being triggered on the script pages.

Answer: B,D

 

NEW QUESTION 54
A customer is using a service level agreement (SLA) to calculate resolution due dates automatically when an SLA instance is added to an incident. What setup is required for resolution due calculations?

A. Add all the holidays observed by your organization.B. Create a custom incident milestones report and add it to a custom incident workspaceC. Define default response requirements.D. Use business rules to automatically calculate dates

Answer: B

Explanation:
https://docs.oracle.com/cloud/august2017/servicecs_gs/FAMUG/_service.htm#FAMUGai1215329

 

NEW QUESTION 55
Which two statements are true about chat surveys?

A. You can create a chat rule to pop up a transactional survey at the end of a chat session.B. You can create a chat rule to email a transactional survey to a customer after a chat session.C. You cannot link customer data back to the chat that is submitted.D. You can send a chat survey only while a customer is on the chat.

Answer: A,B

 

NEW QUESTION 56
Which two statements are true about the Organization object in Service Cloud?

A. It has a one-to-one relation with contacts.B. It has a one-to-many relation with contacts.C. It is required to create an incident.D. It is widely used in Business-to-Business scenarios.E. It can be associated with incidents directly.

Answer: B,D

 

NEW QUESTION 57
How can you set a preference that is local to your machine?

A. By selecting File > OptionsB. By selecting File > ConfigurationC. By selecting File > SettingsD. By selecting Navigation pane > Configuration > Staff Management > Profiles

Answer: A

 

NEW QUESTION 58
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