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NEW QUESTION 33
What are two data sources the Cisco Unified Intelligence Center (CUIC) will access to fetch data to render reports? (Choose two.)

A. Cisco Customer Voice PortalReporting ServerB. Cisco Unified Communication Manager ServerC. Cisco Virtual Voice BrowserD. Cisco Administration Serverand Historical Data ServerE. Cisco Data Browser

Answer: A,B

 

NEW QUESTION 34
How many Workflows are supported by Finesse?

A. up to 100 Workflows with 20 per TeamB. up to 20 Workflows with 5 per TeamC. up to 200 Workflows with 20 per TeamD. up to 100 Workflows with 5 per Team

Answer: B

 

NEW QUESTION 35
Which two steps are involved in configuring and evaluating business in an ICM script? (Choose two.)

A. Configure Business Hours under Organizational Setup > Departments under CCE AdminB. Use the expression BusinessHourStatus.<Calendar Name> . BusinessHours in the IF node.C. Configure Business Hours under Organizational Setup > Business hours under CCE AdminD. Configure an IF node in ICM script editorE. Configure set variable in ICM script editor

Answer: B,C

 

NEW QUESTION 36
What are two tools an Agent Desktop Admin Role can access? (Choose two.)

A. Config Manager ToolsB. Script EditorC. Call TraceD. WorkflowE. Reason Code

Answer: C,E

 

NEW QUESTION 37
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