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Download Microsoft Dynamics 365 Customer Service Functional Consultant Exam Dumps
NEW QUESTION 54
You need to enable relevance search for the custom entity.
Which two actions should you perform? Each correct answer presents part of the solution.
NOTE: Each correct selection is worth one point.
Answer: A
Explanation:
Reference:
https://carldesouza.com/how-to-use-relevance-search-in-dynamics-365/
NEW QUESTION 55
You make a phone call regarding an existing case record.
You need to create a phone call activity that appears on the case record timeline.
Which three actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.
Answer:
Explanation:
1 - Select an existing case record
2 - Select Add phone call activity
3 - Change the phone call Regarding value to the case connect
NEW QUESTION 56
You are implementing Dynamics 365 for Customer Service.
You need to set up available working hours to help desk representatives who have varying schedules.
What should you do? To answer, select the appropriate options in the answer area.
NOTE: Each correct selection is worth one point.
Answer:
Explanation:
NEW QUESTION 57
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