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NEW QUESTION 26
Which practice is most likely to benefit from the use of chatbots?

A. Change enablementB. Continual improvementC. Service level managementD. Service desk

Answer: D

 

NEW QUESTION 27
Which does the ITIL service value system discourage?

A. Coordinated authorities and responsibilitiesB. Interfaces among practicesC. Organizational agilityD. Organizational silos

Answer: D

Explanation:
Architecture of the ITIL SVS specifically enables flexibility and discourages siloed working. This is because the service value chain and practices do not form a fixed, rigid structure, but rather they can be combined in multiple value streams to address the needs of the organization in a variety of scenarios, with open flow of communication across the many interfaces.
Reference: https://www.bmc.com/blogs/itil-service-value-system/

 

NEW QUESTION 28
Identify the missing word in the following sentence.
A change is defined as the addition, modification, or removal of anything that could have a direct or indirect effect on [?].

A. assetsB. elementsC. valuesD. services

Answer: D

 

NEW QUESTION 29
Which term is used to describe the prediction and control of income and expenditure within an organization?

A. ChargingB. AccountingC. BudgetingD. Governance

Answer: C

 

NEW QUESTION 30
When should a workaround be created?

A. As soon as possible, once the incident is loggedB. When a potential permanent solution has been identifiedC. When a problem cannot be resolved quicklyD. After the resolution of a problem

Answer: C

 

NEW QUESTION 31
......


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