Softphones use VoIP (Voice over Internet Protocol) to make phone calls. VoIP is a technology that allows your device to send and receive audio over the internet. Just like you can email and text messages, you can also create voice traffic with VoIP.
Like a regular phone, all softphones have an interphase with dial pads, for sending and receiving calls the same way a traditional phone has. However, because it works on a screen, it offers several features that aren't available on a "traditional" phone. For example, you can switch to a video call, record the call, attach audio files, and more.
What is a Softphone?
Softphones are computer programs that serve as an alternative to a traditional telephone. A softphone can be installed on your computer or mobile device and used in conjunction with the internet. This allows you to make and receive calls without the need for traditional hardware like a phone.
The softphone mimics the operation of a traditional "phone" by simulating common telephone functions - including ringing, calling, and hanging up. But all of these functions are done over the internet, and not through a physical connection.
How a Softphone is used?
Softphones are available as phone and desktop apps for mobile devices and desktop computers. The app can be downloaded and installed on your device, after which you will need to enter the details for the VoIP service provider. You can then make and receive calls as normal.
The softphone is very easy to use. To make a call, you just have to open the program, enter the number you wish to call, or select it from your contact list and press the call button. You can use a headset or the device's built-in speakers and microphones to speak and listen during the call.
Features of Softphones
The softphone works just like a regular phone, allowing you to receive incoming calls as well as make outgoing ones. The receiver can see the caller's number and/or name, and you can click on it to accept the call. The user can also use the Interaction Menu to choose other options, like call forwarding, conference calling, and more. You can also make use of the softphone's other features like call switch to video call, file transfer (such as .pdf or. docs), recording calls, and chat.
Softphones are largely replacing traditional office phones, offering features that help increase productivity and boost overall office communication. Now employees don't need to be at their desks to take a call. They can easily switch to a video call, record the conversation and forward it to others. Office staff can now use softphone services to make low-cost foreign calls for international business without needing a separate phone line.
Companies get customized softphone apps that allow employees to communicate more effectively. After COVID 19 epidemic, the requirement has grown, and more companies are searching for solutions that would enable efficient communication with minimal hassle. Softphones have been designed with such requirements in mind, and enterprises can now fully benefit from the mobility and ease of communication offered by softphones.