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NEW QUESTION 34
What is typically needed to assign complex incidents to support groups?

A. A self-help toolB. The incident categoryC. The incident priorityD. A change schedule

Answer: B

 

NEW QUESTION 35
What takes place in the "Did we get there?" step of the continual service improvement (CSI) approach?

A. Verifying that improvement targets have been achievedB. An initial baseline assessmentC. Understanding priorities for improvement
D18912E1457D5D1DDCBD40AB3BF70D5DD. The production of a detailed CSI plan

Answer: A

 

NEW QUESTION 36
What is a definition of a service improvement plan (SIP)?

A. A formal plan to implement improvements to a customer's business processesB. An input from availability management to service level management, detailing the service design planC. An input from financial management for IT services to service level management, detailing the budget planD. A formal plan to implement improvements to a service or process

Answer: D

Explanation:
D18912E1457D5D1DDCBD40AB3BF70D5D

 

NEW QUESTION 37
Which practice has a purpose to support the quality of the service by handling all agreed user initiated service requests?

A. Change controlB. Service request managementC. Service deskD. IT asset management

Answer: B

 

NEW QUESTION 38
......

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