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NEW QUESTION 39
Which five actions should you perform to configure advanced routing?

A. Define products and categories.B. Create an advanced routing incident queue.C. Configure collaboration with external users who are not agent desktop users.D. Create and activate a rule to route incidents to the advanced routing incident queue.E. Add product and category fields to the Live Help page of the Customer Portal.F. Add Access Control to a navigation set.G. Assign advanced routing permissions to a profile.H. Assign guided assistance permission to a profile.

Answer: A,C,D,F,G

 

NEW QUESTION 40
Which three statements are true about add-ins?

A. They always run locally on the machines on which the desktop application runs.B. They always run locally to access local data.C. They can be designed to create visual components and not perform any integrations.D. They are written in the C# .NET programming language with the templates provided by Oracle Service Cloud.E. They are the visual areas of Oracle Service Cloud Agent Desktop.F. They can be added to the Custom Portal area of Oracle Service Cloud.

Answer: A,D,E

 

NEW QUESTION 41
Which is an invalid data type?

A. Date/timeB. FloatC. IntegerD. Text areaE. Text fieldF. MenuG. Radio

Answer: G

 

NEW QUESTION 42
A customer is trying to use Element Manager to import and add-ins and receives this error:
"This package cannot be processed."
What is the reason for this error?

A. The hash value during import doesn't match the hash declared at the end of the rile.B. Check if the exported file was generated by a product version that is older than the existing product version.C. The Browser User Interface (BUI) workspace is not using the standard workspace.D. Element Manager does not support the import and export of workspaces with custom workspace ribbon add-ins.

Answer: C

 

NEW QUESTION 43
Which three statements are true about headers of custom process models?

A. They list only the events that are supported by the code implementation.B. The header section needs to be uncommented during testing.C. They contain standard objects only.D. The header section is always commented.E. They contain all possible events with the objects.F. The/QDntain the version number of the Connect Common Object Model.G. They contain the version number of the PHP script.

Answer: A,C,D

 

NEW QUESTION 44
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