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After a successful installation of Avaya Aura® Contact Center, Avaya releases a patch for this particular site that is required to fix a problem reported for the CCMS. Currently, the service pack AvayaCC_CCMS_7.0.0.0.11.0021_Patch is installed under CCMS and no roll-up patches have been installed yet.What is a valid name for the site specific patch? 
A. AvayaCC_CCMS_7.0.0.0.12.0021_Patch 
B. AvayaCC_CCMS_7.0.0.0.12.0031_ServicePack 
C. AvayaCC_CCMS_7.0.0.0.11.0023_ServicePack 
D. AvayaCC_CCMS_7.0.0.0.11.0210_Patch 
Answer: D

You have created a new application (script) in Orchestration Designer (OD).Which configuration steps in OD will allow you to place a test call to the new application? 
A. Select Application Routes > CDNs > Configured Routes > Select Application > Save 
B. Select Application > Routes > Add Application > Save 
C. Select Call Router > Application Routes> CDNs > Configured Routes > Add > Select Application > Save 
D. Select CDNs > Add Application > Save 
Answer: B

Avaya Agent Desktop (AAD) is installed on the agent PCs, and the customer wants you to enable the licensed Web Based Statistics feature. After configuring the hostname and port for Web Based Statistics, where do you enable the Web Based Statistics feature? 
A. From CCMA > Launchpad > Multimedia > Agent Desktop Configuration > General Settings > Web Statistics 
B. From Windows > Apps > Multimedia Dashboard > Web Statistics 
C. From CCMA > Launchpad > Configuration > Agent Desktop Configuration > Web Statistics 
D. From Windows > Administrative Tools > Services > Web Statistics 
Answer: C

When performing a database restore, Avaya Aura® Contact Center (AACC) services must be shut-down before starting the restore.How are these services shut-down? 
A. Use the Stop Shadowing command on the SMMC System Tray to manually shut-down the services. 
B. Use the System Control and Monitor utility to manually shut-down the services. 
C. The database utility performs the shut-down automatically. 
D. Use the Windows Services utility to manually shut-down the services. 
Answer: A

After you complete the Avaya Aura® Contact Center (AACC) installation, you should perform a backup.From the Contact Center Database Maintenance utility, which two menu options are used to perform the backup? 
A. Select Location and Immediate Backup 
B. Map Drive and Immediate Backup 
C. Backup Drive and Immediate Backup 
D. Backup Location and Immediate Backup 
Answer: D

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