Microsoft Dynamics 365 MB-230 Study Guide
At Others Passcert Microsoft Dynamics 365 MB-230 Study Guide for exam page we have all the information which will increase your vision about solving the real on line problems.Microsoft Dynamics 365 MB-230 Study Guide are available in PDF format. You can use our Microsoft Dynamics 365 MB-230 Study Guide, because our Microsoft Dynamics 365 MB-230 Study Guide contain accurate answers to each Microsoft MB-230 Exam objective.
Share some Microsoft Dynamics 365 Certification MB-230 exam questions and answers below.
A company implements Dynamics 365 for Customer Service. You are assigned a case.
You accidently close the case before completing your work.
You need to ensure that you can continue to work on the case.
What should you do?
A. Reassign the case
B. Reactivate the case
C. Clone the case
D. Change the status reason to In Progress
Answer: B
You manage Dynamics 365 for Customer Service.
You need to configure automatic case creation for emails received by customers who have a support contract.
What should you do?
A. Configure service level agreements to be on hold until a call can be made to the customer.
B. Create an automatic record creation and update rule. Set the source type to email. Configure the rule to send automatic email responses to customers when records are created.
C. Create an automatic record creation and update rule. Set the source type to service activity. Configure the rule to send automatic email responses to customers when records are created.
D. Create an automatic record creation and update rule. Set the source type to email. If a valid entitlement exists, configure the rule to create a case.
Answer: D
You are a customer service representative using Dynamics 365 for Customer Service.
You need to identify and eliminate duplicate cases.
What should you do?
A. Configure Dynamics 365 AI for Customer Service
B. Use business rules
C. Merge cases
D. Use parent-child case relationships
Answer: B
You are a system administrator for Dynamics 365 for Customer Service.
All child cases must inherit the product, customer name, case title, and case type from the parent case. Parent cases must not be closed until all child cases are closed.
You need to configure cases.
What should you do?
A. Set the closure preference setting to Don’t allow parent case closure until all child cases are closed.
B. Set the closure preference setting to Don’t allow parent case closure until all child cases are closed. In Settings, navigate to Customizations. On the case entity, update the Incident-Incident Resolution case relationship field mapping to include the fields.
C. Create a business rule.
D. Add the product and case type fields as fields that child cases will inherit from the parent case. Set the closure preference setting to Don’t allow parent case closure until all child cases are closed.
Answer: D
You are configuring a single business process flow in Dynamics 365 for Customer Service.
You need to design the business process flow.
What should you do?
A. Merge peer branches to a single stage when merging branches.
B. Span the process across 10 unique entities.
C. Combine multiple conditions in a rule by using both the AND and OR operators.
D. Use 40 steps per stage.
Answer: A
100% pass Microsoft MB-230 Exam with Passcert valid MB-230 dumpsIn order to pass Microsoft certification MB-230 exam, selecting the appropriate training tools is very necessary. And professional study materials about Microsoft certification MB-230 exam is a very important part. Our Passcert can have a good and quick provide of professional Microsoft Dynamics 365 MB-230 Study Guide about Microsoft certification MB-230 exam. Our Passcert IT experts are very experienced and their study materials are very close to the actual exam questions, almost the same. Passcert is a convenient website specifically for people who want to take the certification exams, which can effectively help the candidates to pass the exam.
Save 20% off - Passcert September Big Promotion
How to Pass Microsoft MB-230 exam easily? - Passcert Microsoft Dynamics 365 Certification MB-230 dumpsMicrosoft MB-230 Practice Questions & Answers at Passcert are not only affordable and comprehensive but updated regularly as well in line with the latest Microsoft MB-230 Exam Objectives and gives you 100% success in MB-230 exam . It doesn't cost you too much to buy Microsoft MB-230 Exam Sheets while letting you pass your Microsoft MB-230 Certification Exam on your first attempt with ease. Our Microsoft MB-230 Exam rapidshare cover 100% MB-230 Exam Objectives.
