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Share some Microsoft Dynamics 365 Certification MB-900 exam questions and answers below.
You are a system administrator for an organization that has Dynamics 365 for Sales and Dynamics 365 for Customer Service. A user who logs in to the Microsoft 365 portal sees only Dynamics 365 for Sales. 
You need to enable the user to see Dynamics 365 for Customer Service. 
What are two possible ways to achieve this goal? Each correct answer presents a complete solution. 
NOTE: Each correct selection is worth one point. 
A. In Dynamics 365 model driven apps, enable the features. 
B. In PowerApps, create the application. 
C. Type the URL of the web application for Dynamics 365 for Customer Service. 
D. Assign the correct security role to the user's ID 
E. Add the correct licensing to the user ID in Active Directory. 
Answer: A,D

You are an administrator in Dynamics 365 for Customer Engagement apps. 
You need to create solution components using customization tools. 
Which two components can be included in a solution? Each correct answer presents a complete solution. NOTE: Each correct selection is worth one point. 
A. audit logs 
B. sitemap 
C. team 
D. business unit 
E. global option sets 
Answer: A,E

This question requires that you evaluate the underlined text to determine if it is correct. 
The Customer Service Hub app is available on a desktop browser and on a mobile device. It can be used for managing cases and Knowledge articles. 
Review the bold text. If it makes the statement correct, select "No change is needed." If the statement is incorrect, select the answer choice that makes the statement correct. 
A. No change needed. 
B. optimizes viewing for desktop browsers only. 
C. is available on a desktop browser for case management, but not for managing knowledge articles. 
D. does not provide the ability to add an activity to a case on a mobile device. 
Answer: A

You need to use Microsoft Flow to perform data-management tasks when users interact with records in Dynamics 365. 
Which three types of triggers can you use? Each correct answer presents a complete solution. 
NOTE: Each correct selection is worth one point. 
A. on demand 
B. when a record is created 
C. on request 
D. when a record is updated 
E. when a record is deleted 
Answer: A,B,D

You need to select a Dynamics 365 for Customer Engagement application to help your organization efficiently track, manage, and deliver project-based services. 
Which application should you select? 
A. Customer Service 
B. Field Service 
C. Project Service automation 
D. Sales 
Answer: B

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