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NEW QUESTION 28
Examine these statements about products, categories, and dispositions:
1. Maximum hierarchy level of product/category is five.
2. A disposition cannot be seen in the customer portal.
3. Deleting a product classification will not cause any issue in rules.
4. A parent product can only be deleted after deleting all child products.
Which statements are true?

A. 1 & 4B. 2 & 3C. 1 & 2D. 3 & 4E. 2 & 4

Answer: E

 

NEW QUESTION 29
Your customer wants to generate a report showing the number of days since incidents of a particular incident type were updated.
What should you use to create this report?

A. Create a level filter using the count () function.B. Use the date_diff() function nested in the name_format() function.C. Create a group filter using the rel_date_diff() function.D. Use the date_add() function.

Answer: B

Explanation:
The date_diff() function returns the number of seconds occurring between two dates.

 

NEW QUESTION 30
Which two queues have manual pull policy? (Choose two.)

A. StandardB. Round Robin (All)C. Round Robin (Logged in)D. ManualE. Last In First Out (LIFO)

Answer: A,C

Explanation:
An incident report can be configured to manually pull from a standard or round robin (logged in) queue.
Reference:
http://communities.rightnow.com/posts/505437e96f?commentId=42124#42124

 

NEW QUESTION 31
Which two statements are true about Knowledge Advanced views? (Choose two.)

A. In Oracle Service Cloud if you have multiple interfaces to support multiple languages or locales then you must create a view for each interface.B. You must create Views to map Knowledge Advanced objects and functionality to the Oracle Service cloud interface.C. In Oracle Service Cloud if you have multiple interfaces to support multiple brands then you must create a view corresponding to each interface.D. Views do not depend on the number and purpose of the interface that your organization uses.E. View cannot be renamed or deleted but only modified.

Answer: A,C

Explanation:
You must create a view to map Knowledge Advanced objects and functionality to the interface defined for your Service Cloud implementation. Views are a means to logically segregate your knowledge base to conform to your organization's business requirements. Your organization probably defines view for various brands or business units.
When you configure Knowledge Advanced, the views that you need to create depend on the number and purpose of the interfaces that your organization uses.
For example:
Reference:
https://docs.oracle.com/en/cloud/saas/service/18a/faika/configuring-knowledge-advanced-within-service-cloud.html#c_Creating_Knowledge_Advanced_Views_ab1009963

 

NEW QUESTION 32
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