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NEW QUESTION 23
Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

A. Select Create Category > Create Child Category.B. Select Service Catalog in Functional Areas.C. Complete Category Name.D. Check the Active flag.E. Select Create Category > Create Top-Level Category.F. Select Status = "Active".G. Select the task Manage Service Request Categories.

Answer: A,E,F,G

 

NEW QUESTION 24
In which three situations can default coverage be applied?

A. to a specific customer accountB. for a specific SR statusC. for a specific period of timeD. for a specific SR categoryE. globally, to all service requests that do not have any other coverage

Answer: C,D,E

 

NEW QUESTION 25
Digital Customer Service application configuration settings in json.cfg include which four options?

A. Knowledge management language localesB. Default chat channel preferencesC. Default communication preferencesD. Service request linksE. Product and category filteringF. Knowledge management article linksG. Default timezoneH. Default notification preferences

Answer: A,D,E,F

 

NEW QUESTION 26
Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

A. allows use of a simpler hierarchyB. allows the display of a product hierarchy specifically for service purposesC. requires less work and effortD. allows you to use the same product hierarchy as sales

Answer: C,D

 

NEW QUESTION 27
What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

A. Add the Product object to your DCS application.B. Configure products groups and product items in Engagement Cloud.C. Add images as the product image will not be pulled from Engagement Cloud.D. Add product ID(s) to the database component.

Answer: A,B,D

 

NEW QUESTION 28
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