A company's development, acceptance, and expansion are marked by a number of key turning points throughout its history.
Contact center outsourcing will let you concentrate your efforts and resources on the products or services that your organization is best known for. Whether you're a startup, small business, or seasoned businessperson.
Today we are revealing a successful case on contact center outsourcing that recently one of our clients has purchased.
Let's explore how it has benefited the company in more detail!
A Real-Life Case Study on Contact Center Outsourcing
Client Overview:
Name: Mr. Shahed
Business type: Digital marketing company
Location: Banani
Services: Contact center
Case Overview:
Mr. Shahed is an assistant general manager of a digital marketing company. He and his team have to attend so many phone calls in a single day. Also, they manage their clients and communicate through calls.
Beyond this, he was facing some difficulties that his in-house team was not giving proper information and the customers were not happy with the responses. Moreover, they could not concentrate on the other activities and because of their services were losing the quality.
However, Mr. Shahed was looking to outsource contact center with a budget friendly price because he had a tight budget. On the top, he wants a trustworthy service which can handle all the calls and clients smartly.
Our Method:
Mr. Shahed researched about the service and found us from our website. He contacted us to fix a meeting. He believed that an experienced contact center can enhance the company’s service and also can make a good deal with clients.
So that, we listened to all the problems of our client’s and also the needs. His preference was to give 24/7 customer service, to make a good relation with the clients and also did not want any disturbance in their work.
Our professionals immediately set to work after receiving complete information regarding the client's business requirements and expectations. We used a methodical procedure to address the current problems.
Hiring a skilled business development representative who could generate fresh leads was the first step. We quickly brought the best candidate on board with the assistance of our HR team.
After that, we moved on to the second phase of the assignment, in which we devised the finest plans for the customer's client onboarding assistance programs.
Value Delivered:
In the best way possible, our services exceeded expectations and provided value to the client's business. The customer was so pleased that they decided to extend the contract and asked our specialists to continue their user engagement efforts.
The client was thrilled with the overall project's efficiency and the high caliber of the results. The services we delivered:
Solutions for inbound call center agent.
Telemarketing.
Outsourcing of outbound call center.
CCTV surveillance services.
Excellent agents.
Appointment-setting.
Technical assistance services and so on.
Final Words
If outsourcing is your choice, you'll need a cloud communication platform to ensure you take advantage of all the benefits that outsourced call centers can offer.
We help you expand your reach and accomplish your business goals. We provide specialized call center outsourcing solutions based on the requirements of our clients. We also pinpoint any weaknesses or risks in your present workflows.
Our primary objective is to deliver the best contact center solutions using qualified personnel, cutting-edge facilities, and sophisticated operational procedures. To learn more about our call center outsourcing services, contact us immediately.
