Administrative, financial, record-keeping, and other related responsibilities are included in back-office operations. Importantly, the effective performance of these activities is necessary for the smooth operation of any firm.

Back office outsourcing could support product development and revenue management. It also highlights the situation of financial organizations as they battle costs, capital sufficiency, and shareholder investment returns.

Presently, we want to tell you about our success. We just donated a back office service to a travel agency. They were initially overjoyed with our assistance.

Let's look at how we helped them!

A Real-Life Case Study Of Our Back Office Outsourcing

Client Information:

Case study: Mr. Rakib

Business type: Health insurance

Location: Bashundhara, Dhaka, Bangladesh

Services: Back office outsourcing

Client Overview:

Our client Mr. Rakib is a health insurance provider and his office is located in Bashundhara, Dhaka, Bangladesh. Therefore, he is an online insurance agent that supports customers in choosing health coverage that meets their needs and their financial constraints.

As the client's firm expanded, they began focusing more time on keeping their current clients than finding new ones. Most agencies spend a lot of money on back-office labor to handle consumer requests, which creates a barrier for business expansion.

As a result, maintaining all insurance back office services processes were becoming challenging for them. As a result, they were looking for a service provider who could manage all tasks, allowing them to focus on their core business operations and preventing customer loss.

Our Solution:

One of Mr. Rakib's old friends recently employed a back office service, which is among the hassle-free services. In order to approach us, they did some research.

The following solution was offered by us, taking into account all the project's difficulties and the client's needs.

We were able to figure out the specific needs of the client and deliver a solution that was specially designed to meet those needs. Because of our extensive expertise working with agencies covering various market segments and various agency management systems.

In order for the customer to focus on their core strengths, we offered to take over all of their back-office duties.

We gave the client the best resources and assigned team captains and project managers who would keep a close eye on the group to make sure that all tasks were finished by the deadline.

Result:

All of the health insurance company's back-office requirements were effectively managed by our team. During the project, the following outcomes were attained:

The client-side account manager, who previously spent over half of his time processing work, is now concentrating on creating new firms.

Over time, we were able to establish a productive working relationship with our client, and we now have 100% of their pleasure.

After we took over over 80% of their back-office activities, the client's expensive manual processes employing a band-aid system were discontinued.

End Note

In addition to many other insurance services, callcenterBD has been offering efficient back-office solutions to numerous insurance businesses worldwide.

Due to our extensive insurance industry knowledge and sensitivity to your company needs, we are able to provide cost-effective services that are tailored to the specifics of the work at hand.

Contact us to learn more about our professional solutions if you're searching for a dependable back-office solution supplier.