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Download Implementing Cisco Contact Center Enterprise Chat and Email Exam Dumps

NEW QUESTION 25
Which CLI command verifies the authenticity and integrity of a downloaded ISO?

A. Openssl dst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <|SO Image>B. Openssl dgst -sha512 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>C. Openssl dst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>D. Openssl dgst -sha256 -keyform der -verify <public key.der> -signature <ISO image.iso.signature> <ISO Image>

Answer: D

Explanation:
This command uses the OpenSSL tool to verify the authenticity and integrity of an ISO file by checking the signature against a public key. The -sha256 option specifies to use the SHA-256 algorithm, -keyform der specifies the key format is DER, -verify option is used to specify the public key file that is used to verify the signature and the -signature option is used to specify the signature file. It uses the SHA-256 algorithm to generate a digest of the ISO image, and then compares it to the digest that is stored in the signature file. If the digests match, it means the ISO file is authentic and has not been tampered with.
It's important to note that, the actual command may vary depending on the specific operating system and version of OpenSSL being used. Also, it's recommended to consult the Cisco documentation and your Cisco support team for further assistance.

 

NEW QUESTION 26
What is an MRD a collection of that is associated with a common communication medium?

A. skill groups and servicesB. route point and DNC. scripts and script selectorD. skill groups and route

Answer: B

 

NEW QUESTION 27
What are four best practices before starting to troubleshoot ECE issues? (Choose four.)

A. Understand the customer's intent for the flow of emails and chats.B. Upgrade to the latest Engineer Special.C. Understand the physical model, be it a centralized office or branch location, as well as the VoIP protocol.D. Restart the ECE servers.E. Understand the Deployment Model, the call-flow, the messaging flow, and the configuration.F. Collect all ECE services logs.G. Know the ECE version and Engineer Specials installed.

Answer: C,D,F,G

 

NEW QUESTION 28
What are three steps in a chat process flow? (Choose three.)

A. The application server checks Chat EP configuration.B. The agent selects chat in the gadget.C. EAAS notifies EAMS of DO_THIS_WITH_TASK.D. The customer initiates a chat and hits Chat Entry Point (EP).E. The application server displays the chat to the agent with a notification.F. EAAS Instances sends NEW_TASK message to MR PIM.

Answer: B,D,E

Explanation:
These are three steps in a chat process flow. A: The agent selects chat in the gadget to initiate a chat session. C: Once the chat session is established, the application server will display the chat to the agent and send a notification to the agent that a new chat has arrived. D: The customer initiates the chat by clicking on the chat button or link and hitting the Chat Entry Point (EP) on the website.

 

NEW QUESTION 29
Which partition level settings are needed to configure email?

A. Alarm service delay, Auto response time, Auto response numberB. Default SMTP server settings, Auto response time, Personalized activity assignmentC. Maximum activities to pull at a time, Alarm service delay, Auto response number, Auto response timeD. Default SMTP server settings, Alarm service delay, Auto response number

Answer: D

Explanation:
Default SMTP server settings, Alarm service delay, and Auto response number. The Default SMTP server settings are used to configure the server that will be used to send and receive emails. The Alarm service delay controls the amount of time before an alert is triggered when a customer does not respond to a ticket. The Auto response number is used to set the maximum number of times an auto-response will be sent for each ticket.

 

NEW QUESTION 30
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