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NEW QUESTION 54
Which practice is MOST LIKELY to make use of artificial intelligence, robotic process automation, and chatbots?

A. Problem managementB. Service deskC. Incident managementD. Continual improvement

Answer: B

 

NEW QUESTION 55
Which is an objective of the design coordination process?

A. To assess and evaluate all changes and their impact on service designsB. To document the initial structure and relationship between services and customersC. To produce service design packages and ensure they are handed over to service transitionD. To gather and document new service level requirements from the customer

Answer: C

 

NEW QUESTION 56
Which practice improves customer and user satisfaction by reducing the negative impact of service interruptions?

A. Service level managementB. Incident managementC. Service request managementD. Change management
The purpose of incident management is to minimize the negative impact of incidents by restoring normal service operation as quickly as possible. Incident management can have an enormous impact on customer and user satisfaction, and the perception of those stakeholders of the service provider.
https://www.bmc.com/blogs/itil-incident-management/

Answer: B

 

NEW QUESTION 57
......

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