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NEW QUESTION 21
Which of the following elements can you use to restrict access to an installed base? Note: There are 2 correct answers to this question.

A. TerritoryB. Service organizationC. SkillsD. Measurement and reading

Answer: A,B

 

NEW QUESTION 22
Which of the following scoping questions needs to be flagged to enable automatic ticket creation based on incoming e-mails?

A. Do you want to enable agents to respond to tickets using an external e-mail client?B. Do you want to download an add-in for Microsoft Outlook?C. Do you want to support e-mail channels for corporate accounts?D. Do you want to enable internal memos for tickets?

Answer: C

 

NEW QUESTION 23
Which elements are used to calculate the due dates defined in Service Level Agreements (SLAs)? Note: There are 2 correct answers to this question.

A. Operating hoursB. Maintenance planC. Service contractD. Working calendar

Answer: A,C

 

NEW QUESTION 24
Which of the following features apply to time recording? Note: There are 3 correct answers to this question.

A. You can activate the Microsoft Outlook integration for time recording.B. Time recording can be done online or in offline mode.C. Automatic time recording can be done by clicking "Start recording" and "Stop recording".D. Code list restrictions are not possible for the Time Type field.E. Time sheets can be submitted for approval.

Answer: B,C,E

 

NEW QUESTION 25
Which element is needed to determine the due date for the initial ticket response in Service Level Agreements?

A. Service categoryB. Maintenance planC. Document typesD. Priority

Answer: B

 

NEW QUESTION 26
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