A cloud contact ??nt?r ?? a contact ??nt?r that ?? ?t?r?d ?n the cloud, r?th?r than h??t?d on-site.
Cl?ud contact ??nt?r? ?ff?r
m?n?m?l ????t?l investment
???t-?ff??t?v? scalability
h?gh l?v?l? ?f r?l??b?l?t? and security
24×7 technical ?u???rt
Cloud C?nt??t C?nt?r – A Cl???r L??k
In a ?l?ud based ??nt??t center, th? ??nt??t ??nt?r does n?t ?wn, h??t,
?r operate th? ??u??m?nt th?t the ??ll ??nt?r runs on. Instead, the
contact ??nt?r ???? a m?nthl? ?r ?nnu?l f?? t? a VoIP service ?r?v?d?r
t? h??t th? call ??nt?r telephony in their ?wn data center. This allows
??nt??t c ?nt?r? t? ??? for ?nl? th? service ?r m?nut?? that they u??,
r?th?r paying f?r th? h?rdw?r?, ?n IT director, ?nd a place t? store the
??u??m?nt, m?k?ng it a much more ?ff?rd?bl? ??lut??n.
Cloud C?nt?r F??tur??
Aut?m?t?? C?ll Distribution (ACD)
C?ll R???rd?ng ?nd Ext?nd?d C?ll R???rd?ng Storage
Inb?und C?ll Qu?u??
IVR/Auto Att?nd?nt
Real T?m? M?n?t?r?ng
T?m? ?f Day R?ut?ng
B?n?f?t? of ?l?ud ??nt??t centers include:
S??l?b?l?t?: Cloud contact ??nt?r? enable ??lut??n? to gr?w with th? business, without m?k?ng ?n investment ?n m?r? hardware.
Enhanced business ?m?g?:
Cl?ud ??nt??t center ??lut??n? ??n put SMB? ?n th? ??m? playing f??ld ??
enterprises w?th free features th?t m?k? th??r bu??n??? seem larger.
Cost r?du?t??n: Cl?ud ??nt??t ??nt?r? ??n ??v? m?n??, b???u?? call ??nt?r? ?nl? pay f?r th? minutes used.
M?b?l?t?: Cloud c?nt??t centers ?r?v?d? ?n opportunity for m?b?l?t? that w?? never possible w?th on-premise ??lut??n?
Higher ?r?du?t?v?t?: Self-service portals ?nd cloud IVR r?l??v? ??ll ??nt?r ?g?nt? ?f simple t??k?, m?k?ng them ?v??l?bl? f?r the bigger ?r?bl?m?.
