Every service or solution comes with its own sets of advantages and disadvantages and this proves to be true when it comes to services that have something to do with the Cloud. This time we will be dealing with Cloud Contact Center, a kind of Cloud-based service or solution that proves to becoming more and more popular among businesses, companies and organizations around the world.

The Pros

Cloud-based contact centers prove to be very popular nowadays simply because of the abounding benefits they offer. The pros of this kind of Cloud solution are as follows:

Compared to an on-remise cont6act center, a Cloud-based contact center has a lower startup cost with smaller cash outlay, making it as a perfect choice for small and medium businesses where funds are limited.You only get to pay a relatively low monthly fee that usually comes from your operating budget instead of your capital budget.It is the responsibility of the provider to do all the necessary installations, implementation, deployment and maintenance.Up and running in a fast pace with an implementation that’s full-featured.A support that’s feature-rich and cost-effective for small businesses.Many offerings are browser-based and they require less on-site technology.Technologies that are currently used are enhanced and upgraded automatically without impacting the operation.You need not to have an in-house technical expertise.No application expertise and costs are involved when it comes to supporting multiple sites and homebased agents.

The Cons

Along with the advantages are the disadvantages that you should know first before getting in the way to deploy a Cloud Contact Center in your business:

A prolonged use of a Cloud-based contact center would eventually cost more than the technology service outright.Makes you totally dependent to the provider so as to achieve a high level of reliability.Not all of the switches used are as functional as the leading on-remise offerings.You need to find a provider that has all what it takes to meet all your business requirements, needs and expectations.Cost, speed and service quality can change anytime depending on the provider’s financial standing and strategy.A provider may not respond quickly to changes. It usually takes days to conduct simple changes.You are dependent to the vendor as far as implementation of new features is concerned.A provider may not be willing to support distinct business requirements.Security and backup of your data are no longer within your control.

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