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NEW QUESTION # 52
In a contact center, agents must select the Reason Code when they go to the "Not Ready" state. Which configuration by an administrator in Agent Desk Settings allows this action?

A. Enable "Require Idle Reason"B. Wrap-up on Incoming, set to RequiredC. Wrap-up on Outgoing, set to RequiredD. Enable "Require Logout Reason"

Answer: D


NEW QUESTION # 53
How many teams can an Agent be a part of?

A. 0B. unlimitedC. 1D. 2

Answer: C


NEW QUESTION # 54
What are two PCCE deployment models that support the Avaya ACD Integration? (Choose two.)

A. DPCCE 4KB. PCCE Lab ModeC. DPCCE 12KD. PCCE Admin ModeE. PCCE 2K

Answer: B,D


NEW QUESTION # 55
Which two key tasks must be completed in ICM to enable basic agent functionality in a CCE deployment?
(Choose two.)

A. configure Skill groups and Skill targetsB. configure Route teams and Skill targetsC. configure Agent Route GroupsD. configure the AdministratorsE. configure Agent Desk Settings

Answer: A,C


NEW QUESTION # 56
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