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NEW QUESTION # 41
What are two required configurations when setting up user accounts and permissions? (Choose two.)
Answer: A,D
NEW QUESTION # 42
What is the limit of concurrent agents per application server?
Answer: A
Explanation:
The limit of concurrent agents per application server is 600 the limit of concurrent agents per application server according to Cisco Unified Contact Center Enterprise (UCCE) version 11.5 and for the hardware specification that meet the requirement. This recommended limit is based on the assumption that all agents are using IP phones or soft clients and that the agents are using average resources. However, It's important to keep in mind that this is just a recommended limit and it may vary depending on the specific version of UCCE and the hardware specifications of the application server.
NEW QUESTION # 43
Which items must be configured before agents can reply to emails from customers?
Answer: A
Explanation:
Before agents can reply to emails from customers, the following items must be configured: Inbound workflows, Outbound workflows, Users, and Email aliases. Inbound workflows and Outbound workflows are used to configure the routing of emails, while Users and Email aliases are used to configure the agents and their email addresses. Queues are used to store emails that are waiting to be assigned to an agent.
NEW QUESTION # 44
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