Hi there! Just had to say how impressed I was with the British Airways Atlanta Office. My family and I went there to sort out a policy on baggage and left having been assisted with so much more. The representative we dealt with was absolutely lovely and took the time to answer all our questions politely. Even my daughter commented, "They're so nice here! Office had a cozy sitting space and a very friendly environment. It was so nice to be able to speak with someone in person and actually be heard. Excellent customer service!