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NEW QUESTION 40
Which section under the Agent Desktop Configuration would allow Agent Desktop to move to the front upon arrival of a new contact?

A. Hot DeskingB. Maximum Open DurationC. New Contact PresentationD. Logoff Terminal State

Answer: C

 

NEW QUESTION 41
A systems engineer has just completed a database maintenance backup. The engineer would like to verify the success of the backup.
In which default location should the engineer look to determine the success of the backup?

A. D:\Avaya Aura\Contact Center\Logs\Common Components\CC_DBMaintenance.logB. C:\Contact Center\Logs\Common Components\DBMaintenance.logC. D:\Avaya\Logs\Common Components\CC_DBMaintenanceD. D:\Logs\Common Components\DBMaintenance.log

Answer: D

 

NEW QUESTION 42
You need to launch the CCT Web Administration Client to perform administrative tasks. How do you access the CCT Web Administration Client?

A. On the CCMA Launchpad select: Configuration > Select the CCT server > click CCT Administration > Click the links.B. Open a web browser and browse to Error! Hyperlink reference not valid., where <servername> is the name of the CCMS server.C. On the Avaya Aura Contact Center (AACC) server click: Start > Avaya > Contact Center > Communication Control Toolkit > Ref Client.D. On the System Control and Monitor utility > select the CCT tab > click Launch CCT Console button.

Answer: A

 

NEW QUESTION 43
Which statement about the web-based Contact Center Multimedia (CCMM) Multimedia Administration client is true?

A. It allows an SDK for developers to design custom Computer Telephony Integration (CTI) applications.B. It is used to administer Avaya Aura Agent Desktop (AAAD) and to monitor Agent performance using a browser-based interface.C. It provides administrative and management capabilities for CCMM resources.D. It helps with implementing CTI for installed and browser-based client integrations.

Answer: B

 

NEW QUESTION 44
You have been asked to generate outbound and multimedia reports based on data stored within the Contact Center Multimedia (CCMM) database. You must also access multimedia data sources through the Report Creation Wizard for reporting customization. The CCMM server has been added through the Contact Center Manager Administration (CCMA). Which additional step is required to complete this task?

A. Add the Microsoft Exchange server through the CCMA.B. Add the Communication Control Toolkit (CCT) server through the CCMA.C. Assign the CCMM server as a reporting server for the Contact Center Manager Server (CCMS).D. Assign the CCT server as a reporting server for the CCMS.

Answer: C

 

NEW QUESTION 45
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