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Salesforce Design and Implement B2B Multi-Cloud Solutions Sample Questions (Q81-Q86):

NEW QUESTION # 81
During a go-live planning session, the business sponsor expressed some concerns related to achieving high adoption of the solution.
Which two recommendations should a Solution Architect provide that can achieve higher adoption rates for a Salesforce multi-cloud implementation?
Choose 2 answers

A. Suggest continuous training methods such as Trailhead, in-app guidance, or embedded videos so end users feel supported using the solution.B. Create a feedback loop to give end users the ability to share ideas on how to improve the solution and report bugs.C. Create recurring office hours for end users to call in to speak directly with the Solution Architect.D. Suggest that the executive team tie performance metrics to Salesforce usage.

Answer: A,B

Explanation:
creating a feedback loop is one of the best practices for increasing Salesforce adoption, as it allows end users to voice their opinions, suggestions, and issues, and makes them feel valued and heard. A feedback loop can also help identify areas of improvement and fix bugs in the solution.
providing continuous training methods is another best practice for increasing Salesforce adoption, as it helps end users learn new features, functionalities, and best practices of using the solution. Continuous training methods can also reduce frustration and confusion among end users and increase their confidence and satisfaction.
https://www.salesforceben.com/salesforce-adoption/
https://admin.salesforce.com/blog/2021/tips-to-increase-mfa-adoption-in-a-multi-cloud-environment

NEW QUESTION # 82
Universal Containers uses the Salesforce Platform to track customer payments and any late payments. This is accomplished with an architecture that includes Marketing Cloud, Service Cloud, and an integration to the back-office billing system via MuleSoft. Invoices and payments are mastered in the billing system and exposed to Salesforce via MuleSoft. Notifications about customer payments are orchestrated out of Salesforce and emails are sent via Marketing Cloud. The late payment invoice data is required for service representatives to be able to reference within Salesforce.
What should the Solution Architect recommend when determining the role of each system for a use case of sending payment reminders?

A. Create cases within Salesforce from the billing system based on payment statues with MuleSoft event orchestration and send payment notifications via Marketing Cloud.B. Integrate the billing system directly with Marketing Cloud via MuleSoft to trigger based on events from the billing system.C. Recommend a trigger from the billing system into Marketing Cloud, which sends customer formatted emails.D. Load the payment and invoicing data within Salesforce from the billing system with MuleSoft, and drive payment notifications via Marketing Cloud.

Answer: D

Explanation:
Universal Containers use Salesforce as the source of truth for customer payments and late payments, and leverage Marketing Cloud to send personalized and timely payment reminders based on customer segments and preferences1. By loading the payment and invoicing data within Salesforce from the billing system with MuleSoft, Universal Containers can also enable service representatives to access and reference the late payment invoice data within Salesforce.
https://docs.mulesoft.com/salesforce-marketing-cloud-connector/3.2/

NEW QUESTION # 83
Ohana Cirrus (OC) has around 1,500 support agents working in its global support center operating 24/7 across multiple channels. This center handles around 30,000 cases per day. OC currently uses a custom-developed solution to manage customer complaints and is planning to replace it with a new Salesforce solution. The current system contains more than 250 million records including some still being processed.
Which three recommendations should a Solution Architect suggest to migrate to the new application in the most efficient manner?
Choose 3 answers

A. Use an interface to copy data from the legacy complaint system to Salesforce using a scheduled MuleSoft batch.B. Migrate archived data to Heroku and active and semi-active data to Salesforce.C. Use Deferred Sharing Calculations to avoid record sharing calculations during data migration.D. Use an EU tool that uses the Salesforce Bulk API to migrate the data from the legacy system to the new system.E. Migrate all complaint records m the Case object to provide a 360-degree customer view.

Answer: B,C,D

Explanation:
Data migration is the process of transferring data from one system to another1.
Data migration in Salesforce requires careful planning, preparation, and execution234.
Data migration best practices include setting up a data governance plan, focusing on data quality, creating templates, verifying proper transfer, and using appropriate tools2356.

NEW QUESTION # 84
Universal Containers (UC) is in the process of identifying if Revenue Cloud will work for its business processes. UC has already implemented Sales Cloud, which includes complex steps and checklists that are orchestrated based on changes made to an Opportunity. Based on the current Sales Cloud implementation, UC has concerns about how Revenue Cloud will interact with its current customizations on the Opportunity object and if it will be difficult to customize the solution in the future.
Which design approach should a Solution Architect recommend to mitigate concerns about custom processes on any single object?

A. Migrate automations from Process Builder to a single flow that is triggered by record updates, using only the "After Save" context so that all operations can be organized in a single flow.B. Use an event-driven design to separate automations that could run asynchronously from the save cycle with a third-party tool like Heroku.C. Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts.D. Leave the orchestration of the automation to Process Builder, but invoke autolaunched flows from Process Builder so that the actual operations run in flows.

Answer: C

Explanation:
Migrate automations from Process Builder to flows triggered by record updates, organizing operations in separate flows for the "Before Save" and "After Save" contexts. This approach will allow UC to keep their current customizations on the Opportunity object, while allowing for greater control and flexibility when customizing the solution in the future. Additionally, this approach will allow UC to better orchestrate the automations and ensure that operations are being run in the right order and context.
https://www.salesforce.com/products/cpq/overview/

NEW QUESTION # 85
Universal Containers serves customers globally across two businesses. Each business has its own org for managing its sales and support operations. Each line of business also maintains its own reporting systems using both CRM Analytics and Salesforce reports, but the CEO is asking for a unique dashboard that includes the global opportunity pipeline with data from both orgs.
What should a Solution Architect propose?

A. Use CRM Analytics in the primary org and create a Salesforce External Connection. Then, create a dataflow to combine data from both orgs.B. Use one org as primary and create external objects for the accounts and opportunities of the other one. Then, use standard reports.C. Use CRM Analytics in the primary org and then, in the dashboards, use Salesforce Connect to query the data from the other org.D. Use one org as primary and an ETL tool to synchronize the accounts and opportunities of the other org. Then, use standard reports.

Answer: A

Explanation:
it allows you to connect to your secondary org using a Salesforce External Connection12, which is a connector that enables you to access data from another Salesforce org without writing any code or using any middleware. You can then use a dataflow to combine data from both orgs and create datasets that can be used for CRM Analytics dashboards3
https://help.salesforce.com/s/articleView?id=sf.sdp_connectors_salesforce_external_settings.htm&language=en_US&type=5

NEW QUESTION # 86
......

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