Authoritative Latest 500-442 Exam Papers & Leading Provider in Qualification Exams & Realistic 500-442 Interactive Course by dojimof817 dojimof817

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The Cisco 500-442 certification exam is aimed at professionals who are responsible for administering Cisco Contact Center Enterprise. This certification exam validates the skills and knowledge required to install, configure, and troubleshoot Cisco Contact Center Enterprise components, including Cisco Unified Contact Center Enterprise (UCCE), Cisco Unified Customer Voice Portal (CVP), and Cisco Finesse. The exam is designed to test the candidate’s abilities in managing agent desktops, scripting, reporting, and integration with other Cisco collaboration solutions.

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Cisco Administering Cisco Contact Center Enterprise Sample Questions (Q17-Q22):

NEW QUESTION # 17
How does CUCM function in CCE?

A. Unified CM asks ICM what to do with Unified CCE calls and routes the call according to the instructions provided by the Unified CCE.B. Unified CM asks CVP what to do with Unified CCE calls and routes the call according to the instructions provided by the CVP.C. A Unified CM Publisher is a logical relationship of physical (deployed as virtual Machines) servers combined for redundancy purposes.D. In a CUCM cluster, the Subscriber keeps the master Read/Write copy of configuration DB, which is replicated to all servers in the cluster.

Answer: A

NEW QUESTION # 18
Which two types of scripts can be created with the Script Editor? (Choose two.)

A. Call Studio ScriptsB. Call Flow and Call Control ScriptsC. Administrative ScriptsD. Tenant ScriptsE. Routing Scripts

Answer: A,C

NEW QUESTION # 19
Users should be associated as members of a Security Group to access Configuration Manager or Script Editor.
Where can this task be accomplished?

A. Configuration ManagerB. Domain ManagerC. Active DirectoryD. CCE Admin page

Answer: D

NEW QUESTION # 20
What is the goal of identifying a call type?

A. to ensure the call reaches the agent in the correct queueB. to ensure the contact is handled by the correct CCE Routing ScriptC. to ensure the correct Skill Target is selectedD. to ensure the call goes to the correct MRD

Answer: C

NEW QUESTION # 21
Which two metrics are part of the Contact Center Call Quality Key Performance Indicators (KPI)? (Choose two.)

A. productivityB. customer expectationsC. customer satisfactionD. average queue timeE. call abandon rateF. cost

Answer: B,E

NEW QUESTION # 22
......

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