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Implementing Field Service Lightning Consultant FSL-201 Exam Reference

Salesforce is a cloud-based customer relationship management (CRM) software that is widely used by businesses across the world. The Salesforce platform is known for its ability to help organizations streamline their sales, marketing, and customer service operations. One of the key features of Salesforce is Field Service Lightning (FSL), a solution that enables businesses to optimize their service operations and deliver exceptional customer experiences. To become proficient in FSL, Salesforce offers the FSL-201 certification exam, which is designed to test the candidate's knowledge and skills in implementing FSL.

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To prepare for the FSL-201 certification exam, candidates should have a good understanding of the FSL platform and its features. Salesforce offers a range of training resources, including online courses, instructor-led training, and certification study groups. Candidates can also access the Salesforce Trailhead platform, which offers interactive learning modules and hands-on experience with the FSL platform.

Salesforce - Implementing Field Service Lightning Sample Questions (Q28-Q33):

NEW QUESTION # 28
Only authorized users are allowed access to the EBS and the Enterprise DMS.
Customers call Customer Support when they need clarification on their bills. Customer Support needs seamless access to customer billing information from the E and view generated bills from the DMS.
Which three authorization and authentication needs should an integration consultant consider while integrating the DMS and ESB with Salesforce?
should an integration consultant consider while integrating the DMS and ESB with Salesforce?
Choose 3 answers

A. Users should be authenticated into DMS and EBS without having to enter username and password.B. Consider Enterprise security needs for access to DMS and EBS.C. Consider options to migrate DMS and EBS into Salesforce.D. Identify options to maintain DMS and EBS authentication and authorization details in Salesforce.E. Users should be authorized to view information specific to the customer they are servicing without a need to search for customer.

Answer: A,C,D

NEW QUESTION # 29
Universal Containers wants to reduce field service-related costs by cutting overtime pay and fuel expenses for internal employees when scheduling all Service Appointments.
Which two customizations should the Consultant recommend to meet this requirement?
Choose 2 answers

A. Create a new Scheduling Policy that includes Service Objectives in this order: Minimize Overtime, Minimize Travel, Preferred Service Resource, Skill Level, Resource Priority, ASAP.B. Select the new policy as the Scheduling Policy for the Scheduled Optimization Job.C. Create a custom Quick Action for Booking Appointments and Candidates that use the new Scheduling Policy.D. Create a new Scheduling Policy that includes Service Objectives in this order: ASAP, Resource Priority, Skill Level, Preferred Service Resource, Minimize Travel, Minimize Overtime.

Answer: A,B

NEW QUESTION # 30
At Northern Trail Outfitters (NTO), agents are expected to complete a variety of tasks. They create cases and work orders, and need Read access to work types and work rules. They also book and manage appointments, assign mobile resources, and optimize their mobile workforce's schedule.
What is the best permission set{s) a consultant should
recommend assigning to NTO agents?

A. Agent and ResourceB. DispatcherC. AgentD. Mobile, Agent, and Resource

Answer: D

NEW QUESTION # 31
Universal Containers is concerned about the decrease in Asset Uptime metrics. Which two actions should a Consultant recommend?

A. Review existing contracts for obsolete provisions and requirements.B. Launch a feedback survey to their install base and follow up on results.C. Integrate IoT data from their install base to detect asset issues.D. Establish a Preventative Maintenance program for their install base.

Answer: A,D

NEW QUESTION # 32
Universal Containers provides installation, repair, and consulting services. When Technicians complete the work, they need to provide different reports for the installation, repair, and consulting services. Which two configurations should a Consultant recommend to meet this requirement? Choose 2 answers

A. Product TemplatesB. Work TypesC. AssetsD. Service Report Templates

Answer: B,D

NEW QUESTION # 33
......

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