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Topics of Salesforce ADX 201 Exam

The Salesforce ADX 201 Exam tests the abilities and knowledge of the candidates by checking the following objectives:

Service and Support Applications: The candidates should have an understanding of capabilities of Salesforce Knowledge, case management and Salesforce Communities. A scenario can be given to the candidates in which they should be able to bring automation in case management.

Organizational Setup: The candidate should be able to describe the information available in the settings. He/she can differentiate between different User Interface features that he as an admin will have to control.

User Setup: The candidate should be able to set up and maintain a user. He/she should also know the effects of user's activation, deactivation or freezing.

Sales and Marketing Applications: Different scenarios can be given to the candidates and they should be able to identify the effects of the sales process. Candidates should be able to use opportunity tools to identify suitable sales productivity features. They should also have a good understanding of the capabilities of Salesforce content, campaign management and lead automation tools.

Desktop and Mobile Administration: The Candidates should know the capabilities of the Salesforce Mobile App. Candidates should know how to install and synchronize the Salesforce Lighning with Outlook.

AppExchange: Candidates should be able to identify the use cases for AppExchange applications.

Workflow/Process Automation: A scenario can be given to the candidates in which they have to identify the suitable solution to automate the workflow. They should also know the use cases and capabilities of approval process.

Activity Management and Collaboration: The candidates should have a good understanding of activity management and the features of Chatter.

Standard and Custom Objects: The candidate should have a good understanding of the relationship model and standard object architecture. Candidate should know the process of creating, deleting and customizing page layouts and fields and what are the effects of deleting fields. If a scenario is given to the candidates he/she should be able to create and assign page layouts for custom and standard objects.

More details about the Topics of Salesforce ADX 201 Exam can be found in the Salesforce Certified Admin Exam Guide.

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The Salesforce ADX-201 certification exam is an important test for anyone who is looking to work as a Salesforce administrator. It covers a wide range of topics related to the Lightning Experience platform, and it is designed to ensure that administrators have a comprehensive understanding of the platform and can use it effectively to manage their organization's customer relationships. With the right preparation and dedication, anyone can pass the exam and become a certified Salesforce administrator.

Salesforce is a cloud computing company that offers an array of customer relationship management (CRM) software solutions for businesses of all sizes. Salesforce is well-known for its easy-to-use and powerful platform that provides a 360-degree view of customer interactions. The platform is designed to help businesses manage their customer relationships, sales, marketing, and customer service processes. Salesforce offers a range of certifications that validate the skills and knowledge of professionals who work with Salesforce products. One of these certifications is the ADX-201 certification.

Salesforce Essentials for New Lightning Experience Administrators Sample Questions (Q114-Q119):

NEW QUESTION # 114
The VP of sales at Dreamhouse Realty has requested a dashboard to visualize enterprise sales
across the different teams. The key place of data is the total of all sales for the year and the progress to
the enterprise sales goal.
What dashboard component will effectively show this number and the proximity to the total goal as a
single value?

A. Stacked BarB. TableC. GaugeD. Donut

Answer: C

NEW QUESTION # 115
The marketing team at Ursa Major Solar wants to send a personalized email whenever a lead fills out
the web-to-Lead form on their website. They want to send different Message based on the Lead
Industry Field Value.
What Should an administrator configure to meet this requirement?

A. Add a public group and process builder to email the lead.B. Configure an auto response rule to email the lead.C. Create an assignment rule to email the leadD. Use Validation rule to trigger workflow to email to Lead.

Answer: B

NEW QUESTION # 116
Which of the following is inline editing not supported?

A. List ViewB. Read-Only FieldsC. Case StageD. Related ListsE. Contact Phone NumberF. System Fields

Answer: B,D,F

NEW QUESTION # 117
The company wants all opportunities associated with an account to be added in and displayed on the account record detail page. Is it possible?

A. Yes, custom summary fieldB. No, accounts cannot be editedC. Yes, roll up summary fieldD. Yes, workflow rule

Answer: C

NEW QUESTION # 118
What can an agent do when resolving a case? Choose 2 answers

A. Attach only one article to a caseB. Email articles to a customerC. Assign data categories to a caseD. Create an article upon closing a case

Answer: B,D

NEW QUESTION # 119
......

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