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The Cisco 500-444 certification exam is an essential step for IT professionals who want to gain expertise in Cisco Contact Center Enterprise Implementation and Troubleshooting. This exam is designed to provide a comprehensive understanding of the deployment, implementation, and troubleshooting of Cisco Contact Center Enterprise solutions. It evaluates the candidate's knowledge of Cisco Unified Contact Center Enterprise (UCCE) solutions, including administration, configuration, and troubleshooting.
The Cisco Contact Center Enterprise solution is designed to help businesses improve their customer service by providing an integrated platform for contact center operations. The platform includes features such as intelligent call routing, advanced analytics, and omnichannel support to help businesses provide a seamless and personalized customer experience. To implement and maintain this complex platform, businesses require professionals with specialized skills and knowledge.
The Cisco 500-444 certification exam is designed for IT professionals who wish to demonstrate their expertise in implementing and troubleshooting contact center enterprise solutions using Cisco technologies. The exam is intended for individuals who have experience in designing, configuring, and deploying contact center solutions using Cisco Unified Contact Center Enterprise (UCCE) technologies. Successful completion of the exam validates the candidate's ability to implement and troubleshoot complex contact center solutions and showcases their proficiency in using Cisco technologies.
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Cisco Contact Center Enterprise Implementation and Troubleshooting Sample Questions (Q53-Q58):NEW QUESTION # 53
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
Answer: A
NEW QUESTION # 54
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)
Answer: B,E
Explanation:
When configuring SAML authentication for PCCE (Cisco Packaged Contact Center Enterprise) with ADFS (Active Directory Federation Services), you will need to specify certain claim rules that determine which attributes of the user's AD account will be sent in the SAML assertion to Cisco Identity Service.
sAMAccountName is a common attribute that contains the logon name for the user, used for backwards compatibility with older systems that may not support newer authentication methods.
uid is an attribute that can be used to uniquely identify the user in the claims sent to the applications. This attribute is used in Cisco Identity Service to match the user to their corresponding PCCE account.
NEW QUESTION # 55
What is needed to execute a particular script that is configured using script explore for a specific time?
Answer: D
NEW QUESTION # 56
What are two types of upgrades available for CCE? (Choose two.)
Answer: B,D
Explanation:
Two types of upgrades available for CCE are Technology Refresh and Standard. Technology Refresh upgrades replace outdated hardware and software components with the latest versions, while Standard upgrades include features and bug fixes.
NEW QUESTION # 57
Which type of machine will run an automated deferred sync job?
Answer: C
Explanation:
An AW/HDS machine is a hybrid of an AW client machine and a Secondary AW machine, and it is used to run automated deferred sync jobs. These jobs are typically used to transfer data between two or more AW machines, and the AW/HDS machine acts as the intermediary, making sure that all of the data is kept up-to-date and in sync.
References: [1] https://www.oracle.com/webfolder/technetwork/tutorials/obe/fmw/oim/11gR2-PS3/OIM_11gR2_PS3_Installation/OIM_11gR2_PS3_Installation_Step2.html [2] https://docs.oracle.com/cd/E24628_01/doc.121/e28814/config_hds_aw.htm [3] https://docs.oracle.com/en/middleware/lifecycle/12.2.1.4/core/one-time-processes-deferred-synchronization-jobs.html
NEW QUESTION # 58
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