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The ITIL 4 Foundation Certification Exam is suitable for IT professionals who want to advance their careers in IT service management. It is also ideal for those who want to understand the ITIL 4 framework and how it can be applied in their organizations. Additionally, the certification exam is suitable for IT consultants, business managers, and students who want to enhance their knowledge of IT service management.

ITIL 4 Foundation Exam Sample Questions (Q434-Q439):

NEW QUESTION # 434
Which phase of problem management includes the regular assessment of the effectiveness of workarounds?

A. Problem analysisB. Problem controlC. Error controlD. Problem identification

Answer: C

NEW QUESTION # 435
What role would be MOST suitable for someone with tots of experience working in IT and business roles?
They also have experience of managing relationships with various stakeholders, including suppliers and business managers.

A. Problem analystB. Change authorityC. Service level managerD. Service desk agent

Answer: C

NEW QUESTION # 436
Identify the missing words in the following sentence.
When an organization has decided to improve a service, it should start by considering [?].

A. revised processesB. new methodsC. additional measurementsD. existing information

Answer: D

NEW QUESTION # 437
Which is a purpose of the 'relationship management' practice?

A. To protect the information needed by the organization to conduct its businessB. To be the entry point and single point of contact for the service provider with all of its usersC. To identify, analyze, monitor, and continually improve links with stakeholdersD. To systematically observe services and service components

Answer: C

Explanation:
Explanation/Reference: https://wiki.process-symphony.com.au/framework/lifecycle/process/relationship-management-itil-4/

NEW QUESTION # 438
An SLA is a service level agreement.
Which describes the 'watermelon SLA' effect?

A. SLA targets change very frequently, so that each report includes new measures and trends cannot be analyzed.B. The metrics in an SLA are focused on internal measures, so that reports show everything is good, while the customer is not satisfied.C. Introducing SLAs for a service enables customer to see that the service provider is doing a really good job, so this improves satisfaction.D. A single SLA defines target service levels for multiple customer, so every customer sees reports about other customers' experiences.

Answer: B

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-service-level-management/

NEW QUESTION # 439
......

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