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The Genesys GCP-GCX exam is a certification program designed for professionals who want to validate their knowledge and expertise in the field of Genesys Cloud CX. The exam is specifically designed for those who work with Genesys Cloud CX and want to demonstrate their mastery of the platform. The certification program is intended to help professionals enhance their career prospects by providing them with a globally recognized certification that proves their proficiency in the use of Genesys Cloud CX.

The GCP-GCX exam is based on the latest version of Genesys Cloud CX and covers topics such as designing and configuring call flows, managing inbound and outbound interactions, creating and managing user accounts and groups, and configuring voice and chat channels. Additionally, the exam covers topics such as analytics and reporting, workforce management, and integrations with third-party applications. The exam is designed to be comprehensive and challenging, and passing it requires a thorough understanding of Genesys Cloud CX solutions and their implementation. A GCP-GCX certification provides professionals with a competitive edge in the job market and demonstrates their expertise in the field of customer experience management.

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The Genesys GCP-GCX (Genesys Cloud CX Certified Professional-Consolidated) Certification Exam is an industry-recognized certification offered by Genesys, a leading provider of cloud-based customer experience solutions. This certification validates the skills and knowledge required to design, implement, and manage Genesys Cloud CX solutions. It is designed for professionals who work with Genesys Cloud CX and want to demonstrate their expertise in the field.

NEW QUESTION # 10
Select the categories of ACD skills that can be added to a user or an interaction. (Choose two.)

Answer: B,C

NEW QUESTION # 11
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.

Answer: B

NEW QUESTION # 12
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.

Answer: B

NEW QUESTION # 13
Which of the following statements is NOT true regarding Management Units?

Answer: B

NEW QUESTION # 14
Which Genesys Cloud CX feature presents caller info to an agent and allows the user to update or collect the information?

Answer: D

NEW QUESTION # 15
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