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The ADM-261 exam is designed to test your knowledge in various areas such as Service Cloud Console, Omni-Channel, Entitlements, Case Management, and Service Contracts. It focuses on the administration and configuration of Service Cloud, including the implementation of key features and functionality.
To be eligible to take the ADM-261 exam, candidates must have completed the Salesforce Certified Administrator certification. They must also have experience working with Service Cloud and be familiar with its features, such as cases, knowledge management, and Omni-channel routing. The ADM-261 exam is a 90-minute, multiple-choice test that consists of 60 questions. The passing score for the exam is 65%.
ADM-261 Valid Test Materials & Latest ADM-261 Cram MaterialsLife of future will definitely be much more easy and convenient than the life of today, it is not late whenever you want to work as an IT engine. Our ADM-261 exam questions and answers help you realize your dream easily. We Prep4sureExam offer the top-class exam materials similar with the real test. ADM-261 Exam Questions And Answers assist people to master the real test questions and key knowledge so that candidates will fell easy and casual in real test so that they can clear exams and obtain a Salesforce certification certainly.
Salesforce ADM-261 certification is highly valued by employers as it demonstrates the candidate's ability to effectively manage Service Cloud solutions. It is considered an essential credential for professionals who work in customer service and support roles, as Service Cloud is a powerful tool for managing customer relationships. Holding this certification can increase an individual's marketability and career prospects, as it demonstrates their expertise and commitment to the Salesforce ecosystem.
Salesforce Service Cloud Administration Sample Questions (Q15-Q20):NEW QUESTION # 15
Which two solutions can be used to enable agents to manage multiple cases at the same time when designing a Contact Center? Choose 2 answers
Answer: A,C
NEW QUESTION # 16
Universal Containers allows Agents to work remotely using a company -provided laptop, but does NOT control the qualityof their internet service. Agents must be able to use live agent functionality remotely. Which two options should a Consultant recommend to ensure Agents can efficiently use this functionality? Choose 2 answers
Answer: C,D
NEW QUESTION # 17
Sales engineer needs visibility to list field edits, emails, case comments, andrelated objects on ONE page. How can this be achieved?
Answer: C
NEW QUESTION # 18
UC has two customer service contact centers and each focuses on a specific product line. Each contact center has a varying call volume, contributingto a high operational cost for the company. UC wants to optimize the cost without compromising customer satisfaction. What can a consultant recommend to accomplish these objectives? Choose 2 answers.
Answer: B,D
NEW QUESTION # 19
The Support Manager atUniversal Containers is getting inaccurate agent performance reports. After researching the data, the Salesforce Administrator has identified hundreds of cases that are closed, but still owned by a queue.
Which two solutions should a Consultant recommend to correct this problem? Choose 2 answers
Answer: A,C
NEW QUESTION # 20
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