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NEW QUESTION # 289
Identify the Missing word(s) in the following sentence
A(n) [?] cause, or potential cause, of one or more incidents?

Answer: C

Explanation:
ITIL defines a problem as a cause, or potential cause, of one or more incidents. A known error is a problem that has been analyzed but not resolved.
https://www.bmc.com/blogs/itil-problem-management/

NEW QUESTION # 290
Identify the missing word in the following sentence.
A service is a means of enabling value co-creation by facilitating outcomes that customers want to achieve, without
the customer having to manage specific [?] and risks.

Answer: C

NEW QUESTION # 291
Which ITIL practice has the purpose to establish and nurture the links between the organization and its stakeholders at strategic and tactical levels?

Answer: B

NEW QUESTION # 292
What can be used to help determine the impact level of a problem?

Answer: B

NEW QUESTION # 293
What type of change is often used for resolving incidents or implementing security patches?

Answer: C

Explanation:
A change that must be implemented as soon as possible without strictly following the standard process e.g. to resolve an incident or implement a security patch.
The process for assessment and authorization is expedited to ensure quick implementation, so scheduling and documentation is not a priority.
The change authority may be separate from what is standard or normal practice, typically smaller in number but with greater capacity to expedite approval.
https://www.bmc.com/blogs/itil-change-enablement/

NEW QUESTION # 294
......

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