These ServiceNow CIS-CSM questions and ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM practice test software that will aid in your preparation. All of these ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM formats are developed by experts. And assist you in passing the ServiceNow Certified Implementation Specialist - Customer Service Management Exam CIS-CSM Exam on the first try. CIS-CSM practice exam software containing ServiceNow CIS-CSM practice tests for your practice and preparation.

Earning the ServiceNow CIS-CSM certification demonstrates a high level of expertise in customer service management, which is essential in today's competitive business environment. Certified individuals are equipped to design and implement effective customer service strategies, optimize service delivery processes, and drive customer satisfaction. The certification also provides access to a community of ServiceNow professionals, resources, and events, which can enhance career opportunities and professional growth.

The ServiceNow CIS-CSM Exam measures an individual's proficiency in configuring, customizing, and managing ServiceNow's customer service management applications. The exam covers various topics, including customer service management fundamentals, case management, knowledge management, service level management, and performance analytics. The certification validates that an individual has the knowledge and skills required to implement and manage customer service management solutions that meet business requirements.

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Our company is thoroughly grounded in our values. They begin with a prized personal and organizational quality--Integrity--and end with a shared concern for the candidates who are preparing for the CIS-CSM exam. Our values include Innovation, Teamwork, Customer Focus, and Respect for Customers. These CIS-CSM values guide every decision we make, everywhere we make them. As you can sense by now, and we really hope that you can be the next beneficiary of our CIS-CSM training materials. You can just free download the demo of our CIS-CSM training materials to check.

The ServiceNow CIS-CSM exam is intended for professionals who work in the IT service management or customer service management field. The exam validates the candidate's ability to implement ServiceNow CSM solutions, configure ServiceNow applications, and integrate ServiceNow with other third-party tools. The exam covers various topics, including ServiceNow CSM architecture, data management, service catalog, workflows, and reporting. The exam also tests the candidate's knowledge of customer service best practices, customer experience management, and ServiceNow's CSM-specific features.

NEW QUESTION # 81
Which service catalogs are available out-of-the-box in the customer portals? (Choose two.)

Answer: B,C

NEW QUESTION # 82
Which of the following roles cannot update a consumer's record?

Answer: A

NEW QUESTION # 83
Which social media channels are NOT available out-of-box?

Answer: B

NEW QUESTION # 84
Which of the following are channels? (Choose two.)

Answer: A,D

Explanation:
Explanation

NEW QUESTION # 85
Agents and managers cannot create knowledge articles from Community questions.

Answer: B

Explanation:
The ownership group for this knowledge article. An ownership group consists of a group of members and a manager who are responsible for approvals, ensuring article quality, and feedback tasks. Ownership groups can publish, edit, and retire knowledge articles that they are associated with.
Reference: https://docs.servicenow.com/bundle/orlando-servicenow-platform/page/product/knowledge- management/task/create-knowledge-article.html

NEW QUESTION # 86
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