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NEW QUESTION 42
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.
A contact center manager wants to measure improvements to operations after the implementation of a new workforce management system.
Which two metrics can be used to assess the success of the new workforce management system? Choose 2 answers
Answer: C,D
NEW QUESTION 43
Universal Containers has a single contact center that handles all service requests including chat, Cases, and web form submissions. It is important that Reps are assigned work evenly so that all requests are handled in the order they are received.
How would a Consultant address this requirement?
Answer: B
NEW QUESTION 44
What should a Consultant recommend to ensure Live Agent chat requests contain enough information for Reps to effectively respond?
Answer: A
NEW QUESTION 45
Universal Containers is experiencing system timeouts when running case reports. What should a consultant recommend to improve the performance of the reports? Choose 2 answers.
Answer: C
NEW QUESTION 46
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