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Share some APSS 4150 exam questions and answers below.
Which of the following questions would be appropriate to ask the CIO or line of business leader during the discovery process? 
A. Are you able to support all the touch points your customers want to contact you by? 
B. Are you able to connect the right agent with customers through your current routing? 
C. How are you supporting your mobile customers? 
D. Are you experiencing high agent turnover because of stress? 
E. All of the above 
Answer: C

Which of the following are primary applications in the Avaya Workforce Optimization 15.1 solution? (Select three.) 
A. Avaya Contact Recording (ACR) 
B. Workforce Management (WMF) 
C. Quality Monitoring (QM) 
D. Desktop and Process Analytics (DPA) 
Answer: ABC

What resource does the Avaya Context Store Snap-in reside on? 
A. Avaya BreezeTM 
B. Avaya Aura Experience Portal 
C. Avaya Aura Platform 
D. Media Processing Server 
Answer: A

Which of the following describe Avaya Aura Experience Portal? (Select five.) 
A. Self-service application platform 
B. End-user control applications accessible by non-technical users, such as visual call flow designer 
C. Single point for orchestration of all automated customer care applications and services 
D. Integrates with Avaya Aura? Call Center Elite, Avaya Aura? Contact Center, and Interaction Center 
E. Can employ dynamic, real-time self-service treatments using Avaya Intelligent Customer Routing 
F. User-friendly Web interface for managing many roles and functions 
Answer: ACDE

Which of the following phrases best describe Avaya Social Responder? (Select four.) 
A. Listens to the main social channels, such as Facebook, Twitter, and other open sources 
B. Enables creation of marketing campaigns and monitors hit per click on social media 
C. Routes data to the appropriate contact center representative best equipped to handle the information 
D. Captures information about your customer’s web visits to better personalize self service 
E. Makes it easy to define search criteria and access social media data through a simple, intuitive user interface 
Answer: ABCE

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