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NEW QUESTION 41
What MAIN factors are considered to assess the priority of an incident?

A. The cost and urgencyB. The urgency and impactC. The impact and complexityD. The complexity and cost

Answer: B

 

NEW QUESTION 42
Which statement about the 'incident management' practice is CORRECT?

A. It resolves the highest impact incidents first.B. It identifies the cause of major incidents.C. It maintains detailed procedures for diagnosing incidents.D. It authorizes changes to resolve incidents.

Answer: A

Explanation:
Explanation/Reference: https://www.bmc.com/blogs/itil-incident-management/

 

NEW QUESTION 43
Which service request management decisions require that policies are established'?

A. Deciding when workarounds should be usedB. Deciding which service requests require approvalC. Deciding how degradations of service are resolvedD. Deciding how to handle service requests where the steps are unknown

Answer: D

 

NEW QUESTION 44
......

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