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Download Oracle B2B Service 2022 Implementation Professional Exam Dumps

NEW QUESTION 28
Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

A. The batch job for recommendations has not been executed.B. The profile CSO_ENABLE_SVC_KMHOME is set to Y.C. The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.D. The profile CSO_ENABLE_CATEGORY_FILTER is set to N.E. The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.

Answer: E

 

NEW QUESTION 29
You have been asked about some of the features of CTI notifications. Users want to be efficient in their time use, using alternate browser pages to carry out other activities when they are not receiving calls. However, the priority remains answering their client's calls, so they are forced to remain on the Engagement Cloud Page to avoid missing them.
Perform an analysis on the available features of Engagement Cloud and select the best viable answer to your customer's issue.

A. There is not current feature that may help users be aware of the presence of an incoming call if they are not currently in the Engagement Cloud browser page.B. A toast notification option is present, which consists of desktop notifications popping up regarding incoming calls, whether they are currently on the Engagement Cloud browser page or not.C. Engagement Cloud supports push notifications sent to mobile phones, so users can be aware via phone when a client is calling.D. A floating toolbar notification center can be configured, that is present all the time in the agent's screen to inform him/her of incoming calls, whether they are currently on the Engagement Cloud browser page or not.

Answer: D

 

NEW QUESTION 30
Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

A. Configure an object workflow action to send the email when the milestone status changes to warning.B. Configure an analytics report showing milestones in warning status.C. Create standard text to be posted to the message thread.D. Configure the email template to be used for notification.E. Specify the warning threshold for the milestone in the standard coverages.F. Add an extension column to the milestone object to hold the warning threshold value.

Answer: B,D,E

 

NEW QUESTION 31
Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

A. Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by 7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End DatesB. Do not choose any optional criteria columns.C. Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.D. Choose all optional result columns.

Answer: A,B,C

 

NEW QUESTION 32
Select the correct procedure to enable the Audit History tab for Service Requests.

A. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.B. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.C. Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.D. Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.

Answer: C

 

NEW QUESTION 33
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