Before you enter into a business transaction with any fleet management software vendor, I suggest you read these frequently asked questions and include them on your list of inquiries when meeting potential software vendors.
 
·         How long have you been selling software products

One of your concerns when entrusting a huge amount of money for a fleet management software upgrade is the track record of the potential software vendor in the marketplace. Don’t hesitate to ask this question, “How long have you been selling software products?” A reliable software vendor will be proud to show proofs of his or her existence in the business. If he or she can show a record of business permit confirming the number of years he or she has operated as a software vendor, then, you can guarantee that this vendor will only provide you quality software products.

·         Do you have a list of past customers who bought software products from your shop?

Another question that will direct you to a dependable vendor is “Do you have a list of past customers?” If the fleet management software vendor can show a compilation of past customers together the software products they purchased, you are indeed dealing with a legitimate software vendor. Be more wary if the software vendor can’t even give you a list of their regular customers or what software brands are bestsellers.

·         What is the coverage of their warranty?

Don’t go out of the software vendor’s shop without asking this vital question, “What is the coverage of their warranty coverage?” This will give you a clear idea on your rights in case you received a defective software product. Do they honor refund or replace the bought software with a new one? You should clarify their terms, so that you don’t end up putting your money in the drain.

·         Do they offer other services?

Many software vendors have teams of developers and testers on call if needed. Inquire with your chosen software vendor the other services they offer like installing, update and troubleshooting in events beyond your expertise. If the software vendor assures they have an affiliated software developer and tester to help you install and run the software after purchase, this is a good bargain.

There are many issues you need to clarify before making a final purchase of a new software version. If you don’t want to put your investment at greater risk of being lost to a fake software vendor, ask the right questions that will help you make a wise choice.

 
For more information please visit www.sherpafleet.com