Before
you enter into a business transaction with any fleet management
software vendor, I suggest you read these frequently asked questions and
include them on your list of inquiries when meeting potential software
vendors.
· How long have you been selling software products
One of your concerns when entrusting a huge amount of money for a fleet
management software upgrade is the track record of the potential
software vendor in the marketplace. Don’t hesitate to ask this question,
“How long have you been selling software products?” A reliable software
vendor will be proud to show proofs of his or her existence in the
business. If he or she can show a record of business permit confirming
the number of years he or she has operated as a software vendor, then,
you can guarantee that this vendor will only provide you quality
software products.
· Do you have a list of past customers who bought software products from your shop?
Another question that will direct you to a dependable vendor is “Do you
have a list of past customers?” If the fleet management software vendor
can show a compilation of past customers together the software products
they purchased, you are indeed dealing with a legitimate software
vendor. Be more wary if the software vendor can’t even give you a list
of their regular customers or what software brands are bestsellers.
· What is the coverage of their warranty?
Don’t go out of the software vendor’s shop without asking this vital
question, “What is the coverage of their warranty coverage?” This will
give you a clear idea on your rights in case you received a defective
software product. Do they honor refund or replace the bought software
with a new one? You should clarify their terms, so that you don’t end up
putting your money in the drain.
· Do they offer other services?
Many software vendors have teams of developers and testers on call if
needed. Inquire with your chosen software vendor the other services they
offer like installing, update and troubleshooting in events beyond your
expertise. If the software vendor assures they have an affiliated
software developer and tester to help you install and run the software
after purchase, this is a good bargain.
There are many issues you need to clarify before making a final purchase
of a new software version. If you don’t want to put your investment at
greater risk of being lost to a fake software vendor, ask the right
questions that will help you make a wise choice.
For more information please visit www.sherpafleet.com