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Download Avaya Aura® Contact Center Implementation Exam Exam Dumps
NEW QUESTION 39
Which two statements about scheduled backups are true? (Choose two.)
Answer: C,D
Explanation:
Explanation/Reference:
Reference: https://downloads.avaya.com/css/P8/documents/100141967 (17)
NEW QUESTION 40
When analyzing life cycle of an outbound contact in Avaya Aura Contact Center:
Step 1 shows outbound campaigns are created in the OCMT and loaded into the CCMM database Step 2 states that each call in the outbound campaign triggers a 'contact arrived' message.
What is Step 3 in the life cycle of an outbound contact in Avaya Aura Contact Center?
Answer: B
NEW QUESTION 41
Agents will use Disposition Codes after closing an outbound contact. For which purpose is a disposition code used by agents?
Answer: B
NEW QUESTION 42
You have installed the Avaya Aura Contact Center software and you are now preparing to test the software connections. What are two functions of the Reference Client? (Choose two.)
Answer: B,D
NEW QUESTION 43
Multimedia skillsets must be defined in the Contact Center Manager Administration (CCMA) for multimedia routing to occur. Which name convention differentiates multimedia skillsets from voice skillsets?
Answer: A
NEW QUESTION 44
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